Adding an Amazon Account

January 21st, 2019 by

For the 247 CloudHub to be integrated with your Amazon Seller Account(s) it is important that you first complete the Configure > Marketplace Accounts section successfully for each account individually.

It is a quick and simple process. It is important to ensure this is complete so that the application can send price feeds for Compete module, will download all unshipped orders from the Seller Account into the “Deliver” module for processing and allow you to manage and update your inventory under Optimise module.

In the Configure Marketplace Accounts screen go to the Amazon tab and select “Add an Amazon Marketplace Account”:

From here you will be taken to Step 1. On this screen give your Amazon Account a name for your internal reference. This is what will be displayed as the name of the Seller Account on any report or dashboard shown within 247 CloudHub.

You will also need to select your Country. Please note for Unified Amazon Seller Accounts each country needs to be added as a separate Amazon Seller Account. Select Next to proceed to Step 2.

You will be redirected to Amazon Seller Central to log into your Merchant Web Services (MWS) account. Please input the details as per the below screenshot and then select “Next”.

The following screen asks you to accept Amazon’s Terms and Conditions of granting our application the rights to access your Seller Account for Orders and Inventory integration purposes. Place a check in both boxes and confirm acceptance. You will then be taken to the final screen:

Go back to the 247 CloudHub application, copy pasting the Seller ID given in the above confirmation screen into the “Seller ID” box. Then select “Next” to go to Step 3.

In Step 3 simply select the “Verify” button to complete the final link between your Amazon Seller Central account and 247 CloudHub. If complete you will then see a “Success” message and will be automatically moved to the Stage 4 “Done!” section.

Once this is complete you can click on the “You Can Proceed Now” button. This will take you to the “View Existing Marketplace Accounts” Summary tab. The screen lists all Seller Accounts and Countries added. You can also Add/Edit any Seller Account Details alongside making them Active/Inactive by clicking on the “Status” switch for any of the accounts listed. The Account Code IDs are provided so you could use them on the file imports.

Adding an eBay Account

January 21st, 2019 by

For 247 CloudHub to be integrated with your eBay Seller Account(s) it is important that you first complete the Configure > Marketplace Accounts section successfully for each account individually.

It is a quick and simple process. It is important to ensure this is complete so that the application will download all unshipped orders from the Seller Account into the “Deliver” module for processing and allow you to manage and update your inventory.

In the Configure > Marketplace Accounts screen go to the Amazon tab and select “Add an eBay Marketplace Account”:

From here you will be taken to Step 1. On this screen give your eBay Account a name for your internal reference. This is what will be displayed as the name of the Seller Account on any report or dashboard shown within 247 CloudHub. This field is not to be confused with your eBay User ID which is to be provided next.

The eBay User ID should be given exactly as per how you log into the main eBay site “My eBay” section.

You will also need to select your Country. Please note each eBay country will need to be added as a separate account reference. Once complete select “Next” to proceed to “Step 2”.

Click on the “Link my Account to eBay” button. Before you do this please ensure your Browser accepts PopUps from 247 CloudHub otherwise the eBay Link window will not appear.

You will then be directed to eBay to input your User ID and Password.

Select “I Agree” allowing 247 CloudHub access to your eBay Seller Account for orders and inventory integration purposes. It will then generate an integration token from eBay which is posted to the application. A message will appear confirming it was successful, select “OK”. The popup will then close and you will be taken back to 247 CloudHub where you can select “Next” to proceed to Step 3.

Here simply click “Verify” to complete the link between 247 CloudHub and your eBay Account.

Once this is complete you can click on the “You Can Proceed Now” button. This will take you to the “View Existing Marketplace Accounts” Summary tab. The screen lists all Seller Accounts and Countries added. You can also Add/Edit any Seller Account Details alongside mak

ing them Active/Inactive by clicking on the “Status” switch for any of the accounts listed.

1.12 – Compete Rules and Preferences

Once a relevant Amazon account is added into the application (see section 1.10) it is then possible to apply a series of “Compete” rules to the account that will allow the automatic adjustment of pricing between a set MIN and MAX price against other competitor merchants selling a specific ASIN. For an item to automatically adjust price based on the competition you must specify the “Pricing Logic” type as “MIN and MAX” when creating your inventory in the “Optimise” module of 247 CloudHub. You can have a subset of products on the Compete module if you donot need automatic pricing to be applied for all products. To switch off automatic pricing for a product, you can select the pricing as Fixed Price.

Go to Configure > Compete Auto Repricing Rules

You will be taken to this screen to set up your rules for each of the Amazon accounts integrated with 247Cloudhub.

Start by selecting the relevant account you wish to set Amazon re-pricing rules for in the dropdown menu towards the top right of the screen.

You will then be prompted to input your shipping settings as per what is set in your Amazon Seller Central account. It is always recommended to avoid using weight based shipping settings on Amazon when re-pricing. Inaccuracies in the weights set in the Amazon catalogue could affect the calculation of shipping costs and the performance and control over re-pricing and competing with other merchants. Per item or per shipment rates are always advisable for best results and greater control.

If you are selling Books, Music, Video and DVD items on Amazon please ensure the “Book, Video, Media and DVD Shipping” box is checked. The application will then apply Amazon’s fixed shipping fee to the products during the price calculations.

Entering your shipping settings here ensures it is evaluated when Compete makes pricing evaluations based on your MIN and MAX prices set + shipping, compared with your competitors on a an ASIN / ISBN.

Click “Save” and move to the “Auto Re-Pricing Logic” Tab.

On this screen you can set the specific re-pricing logic you wish to apply to your Amazon inventory in the specific seller account you have selected.

There are three competition situations:

1. “Compete with Amazon” where you are selling against an ASIN on Amazon where Amazon Retail are also directly selling the item.

2. “Compete with FBA Sellers” where another seller you are competing with on a specific ASIN is shipping the item into Fulfilment by Amazon (FBA) and different re-pricing logic is needed.

3. “Compete with Non-FBA Sellers” where another seller you are competing with on a specific ASIN and shipping the products themselves.

You can then apply rules based on these situations and also set different ones where you are shipping the items yourself or using Fulfilment by Amazon in the rows marked “For FBA Products” and “For Non-FBA Products”.

When 247Cloudhub’s Compete module analyses in real time all competitor pricing and changes the advanced algorithms within the software will apply the rules you specify in this screen based on the situations outlined above and make relevant adjustments or updates within every 15 minutes.

For each of the various situations you can choose to re-price your items by either:

1. Percentage (%)

2. Fixed Amount (£)

3. Both Percentage and Fixed Amount

When you wish to only compete by percentage, enter your percentage value for example -2 for -2% and in the fixed value amount (£) field select 0 and vice versa if you wish to compete using a fixed amount only.

In most cases you will want to adjust and go below your competitor hence you should always provide a negative number for a reduction adjustment.

There may be specific cases where you do not want to compete heavily with FBA sellers or where as an FBA seller you want to charge a premium price over any non-FBA seller for a specific ASIN due to the confidence and speed of delivery benefits associated with this service offering. In these cases you will need to provide a positive number for an addition of fixed amount and/or percentage when making re-pricing calculations.

Click “Save” once your settings have been input and move to the final “Other Seller Exclusions” field.

In this section it is possible to exclude competing against specific sellers. You may wish to do this if there is a specific seller that is selling items at a loss and it is simply unsustainable to compete on price with.

Click on the “Add More Sellers” button.

Provide the seller name as a reference for you.

Enter the Merchant ID for that specific seller on Amazon. This information can be found by going to the seller’s own storefront. To reach the storefront, click on the seller’s name or feedback number to reach the “Detailed Seller Information” page. Seller Name and feedback score are shown on offer listing page which details the price options available.

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You will then see a link towards the upper left just below the merchant’s name “XXXXX Seller Storefront”

Click on this to reach the seller storefront. In the URL as highlighted in Blue, this is where the Merchant ID can be taken from and pasted into the 247Cloudhub “Compete” box.

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Now click Save and the excluded merchant will appear in the “Other Seller Exclusions” list.

Repeat this process to add other sellers to the exclusion list.

User Permissions and Settings

January 21st, 2019 by

User Management

When initially onboarding with 247CloudHub you will be given a set of master login credentials. You will want to create new users so that all actions and tasks completed within the software are properly tracked at a user level and date/time stamped for management purposes. You may also wish to restrict access to particular areas of the application at a user level.

In the Configure > User Permissions and Settings, User Management tab it is possible to Activate/Deactivate a User by clicking on the slider switch in the “Status” column.

This screen also allows you to easily search for Users based on Role Group, email ID or full name. For each user when searched for or viewed in this section you can see their last logon date and time.

To create a user you will need to go to Configure > User Permissions and Settings. You will be taken to the User Management Screen where a button can be seen on the right hand side “+ Create Users”.

The “Create New User” window will appear. It will prompt you to provide a User ID which should be the new user’s email address, Password, Confirmation of Password, Full Name for display purposes and their “Role” (See Section User Role Group). The new user can than login using these credentials and change their password by following steps provided in Section Changing Passwords.

Then you can include them into the desired user role groups.

Edit User Account Details

For an administrator with full permissions, a user’s personal details can be edited by going to Configure > User Permissions and Settings then staying on the “User Management” home tab. If the user does not have access to Configure they should select their photo icon on the top right of the screen and select the “Edit Account Profile” button.

An administrator can search for the relevant user and in the “Action” column of the user list, selects “Edit” to make modifications to the user details.

On this screen it is possible to edit name, address and an image for the user. The most important field in the section is “Login Countries”. This allows the user to access their account from the places specified in this field. Any IP address requests from countries outside this list will block the user and not allow them to access 247CloudHub. Ensure their usual location is included here.

Once complete, select “Save”. The profile pictures uploaded here are displayed on the login screen and also on the home screen. This is helpful in situations where multiple users are going to be using a single PC ( link in packing stations). It will eliminate the need to type out email ID on the login screen.

User Role Group

It is important each user of the application for security and management purposes is given their own User Account login (see User Accounts Section above). Prior to this, it is important to create a set of User Roles within your Organisation.

To do this go to Configure > User Settings and Permissions, then select the “User Role Group” tab.

In the dialog box below the “Add New Role Group”, give the name of a Role profile within your organisation for example “Warehouse Manager”, “Packer” or “Customer Service Agent”.

Click “Add Group” to create. Once confirmed as successful it will appear in the list of roles available in the table below.

Bulk Edit User Role Groups

Once Role Groups are creates such as “Packer” as outlined in Section ‘User Roles’, it is possible to add and remove users in and out of each group in bulk by going to Configure > User Permissions and Settings and then the “Bulk Edit User Role Groups” sub-tab.

Select a role group in the left hand list. The second “Role Member Users” list will then automatically populated to confirm which users are assigned to the specific Role Group selected.

Each of the users within the group selected can then be highlighted and removed by clicking “Remove Selected Users”.

To add users to a Role Group, in the third list on the right, “Add New Member Users to Selected Role Group”, just above it choose the “Select Users” link. A window will appear allowing you to select from your current set of all active user accounts.

Choose the users that want adding. They will then be populated into the list. Once all users are chosen the “Select Users” dialog box will close.

Now click on the “Add Selected Users” button to complete.

User Permissions (Set permissions for Role Groups)

Once roles are created it is possible to assign a specific set of User Permissions to a role. This allows allocation of specific modules and permissions to an entire Role group quickly and easily.

Go to Configure > User Permissions and Settings, then click the “Set Permission for Role Groups” tab.

The Role created, as outlined in User Role Group Section mentioned above, can be seen in the “Select Role” drop down on this screen.

For each module within 247CloudHub single pages can have certain permissions granted:

  • None – no access to the feature which will not be visible within the user’s login.
  • View – the user can only view data and is not able to add new records or modify existing.
  • View and Edit – full permissions for the user to add, edit and modify the data

The “Check All” blue text can be selected to assign either of the above options across all features within a 247CloudHub module. For all new roles created, access rights are set to ‘None’, hence, you need to select the pages you would like to provide access for the specific role you have created. Please note “Super User” role is provided with access to all pages within the application licensed module and access cannot be edited to view or none.

Once the permissions for a specific role have been set, go back to the top of the screen and select “Save” to confirm these settings. They will immediately apply to the users assigned to any role. For this to take effect for the user, if they are already logged in, they will need to log out of the software and log back in again.

Changing Passwords

A user can change their password at any time by clicking on their User Logo on the top right hand side of the screen, then choosing “Change Password”. The screen will then prompt the user for their old password, new password and ask them to confirm the new one again.

Clicking “Update” will then complete this process.

Forgotten Passwords

Should a user not be able to log in they can select the “Forgot your Password” link below the main login dialog box.

From here the user confirms their email address and selects “Reset Password”. Details of how to reset will then be sent to their registered email address

Adding an Amazon Account

For the 247CloudHub to be integrated with your Amazon Seller Account(s) it is important that you first complete the Configure > Marketplace Accounts section successfully for each account individually.

It is a quick and simple process. It is important to ensure this is complete so that the application can send price feeds for Compete module, download all unshipped orders from the Seller Account into the “Deliver” module for processing and allow you to manage and update your inventory under Optimise module.

In the Configure Marketplace Accounts screen go to the Amazon tab and select “Add an Amazon Marketplace Account”:

From here you will be taken to Step 1. On this screen give your Amazon Account a name for your internal reference. This is what will be displayed as the name of the Seller Account on any report or dashboard shown within 247CloudHub.

You will also need to select your Country. Please note for Unified Amazon Seller Accounts each country needs to be added as a separate Amazon Seller Account. Select Next to proceed to Step 2.

You will be redirected to Amazon Seller Central to log into your Merchant Web Services (MWS) account. Please input the details as per the below screenshot and then select “Next”.

add amzn3

The following screen asks you to accept Amazon’s Terms and Conditions of granting our application the rights to access your Seller Account for Orders and Inventory integration purposes. Place a check in both boxes and confirm acceptance. You will then be taken to the final screen:

add amzn4

Go back to the 247 CloudHub application, copy pasting the Seller ID given in the above confirmation screen into the “Seller ID” box. Then select “Next” to go to Step 3.

In Step 3 simply select the “Verify” button to complete the final link between your Amazon Seller Central account and 247 CloudHub. If complete you will then see a “Success” message and will be automatically moved to the Stage 4 “Done!” section.

Once this is complete you can click on the “You Can Proceed Now” button. This will take you to the “View Existing Marketplace Accounts” Summary tab. The screen lists all Seller Accounts and Countries added. You can also Add/Edit any Seller Account Details alongside making them Active/Inactive by clicking on the “Status” switch for any of the accounts listed. The Account Code IDs are provided so you could use them on the file imports.

Adding an eBay Account

For the 247 CloudHub to be integrated with your eBay Seller Account(s) it is important that you first complete the Configure > Marketplace Accounts section successfully for each account individually.

It is a quick and simple process. It is important to ensure this is complete so that the application will download all unshipped orders from the Seller Account into the “Deliver” module for processing and allow you to manage and update your inventory.

In the Configure > Marketplace Accounts screen go to the Amazon tab and select “Add eBay Marketplace Account”:

From here you will be taken to Step 1. On this screen give your eBay Account a name for your internal reference. This is what will be displayed as the name of the Seller Account on any report or dashboard shown within 247CloudHub. This field is not to be confused with your eBay User ID which is to be provided next.

The eBay User ID should be given exactly as per how you log into the main eBay site “My eBay” section.

You will also need to select your Country. Please note each eBay country will need to be added as a separate account reference. Once complete select “Next” to proceed to “Step 2”.

Click on the “Link my Account to eBay” button. Before you do this please ensure your Browser accepts Popups from 247 CloudHub otherwise the eBay Link window will not appear.

You will then be directed to eBay to input your User ID and Password.

Select “I Agree” allowing 247CloudHub access to your eBay Seller Account for orders and inventory integration purposes. It will then generate an integration token from eBay which is posted to the application. A message will appear confirming it was successful, select “OK”. The popup will then close and you will be taken back to 247CloudHub where you can select “Next” to proceed to Step 3.

Here simply click “Verify” to complete the link between 247CloudHub and your eBay Account.

Once this is complete you can click on the “You Can Proceed Now” button. This will take you to the “View Existing Marketplace Accounts” Summary tab. The screen lists all Seller Accounts and Countries added. You can also Add/Edit any Seller Account Details alongside making them Active/Inactive by clicking on the “Status” switch for any of the accounts listed.

Enabling New Sales Channels

Our configure module allows you to control all the settings of each module or service you have subscribed to within 247CloudHub. It is possible to quickly and easily make changes and it is important you start here when setting up your account for the first time with us.

Amazon

For 247CloudHub to be integrated with your Amazon Seller Account(s) it is important that you first complete the Configure > Marketplace Accounts section successfully for each account individually.

It is a quick and simple process. Only when it is complete, the application can send price feeds for Compete module, download all unshipped orders from the Seller Account into the “Deliver” module for processing and allow you to manage and update your inventory in Optimise.

In the Configure > Marketplace Accounts screen go to the Amazon tab and select “Add an Amazon Marketplace Account”:

From here you will be taken to Step 1. On this screen give your Amazon Account a name for your internal reference. This is what will be displayed as the name of the Seller Account on any report or dashboard shown within 247CloudHub.

You will also need to select your Country. Please note for Unified Amazon Seller Accounts each country needs to be added as a separate Amazon Seller Account. Select Next to proceed to Step 2.

 

You will be redirected to Amazon Seller Central to log into your Merchant Web Services (MWS) account. Please input the details as per the below screenshot and then select “Next”.

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The following screen asks you to accept Amazon’s Terms and Conditions of granting our application the rights to access your Seller Account for Orders and Inventory integration purposes. Place a check in both boxes and confirm acceptance. You will then be taken to the final screen:

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Go back to the 247CloudHub application, copy and paste the Seller ID given in the above confirmation screen into the “Seller ID” box. Then select “Next” to go to Step 3.

In Step 3 simply select the “Verify” button to complete the final link between your Amazon Seller Central account and 247CloudHub. If complete you will then see a “Success” message and will be automatically moved to the Stage 4 “Done!” section.

Once this is complete you can click on the “You Can Proceed Now” button. This will take you to the “View Existing Marketplace Accounts” Summary tab. The screen lists all Seller Accounts and Countries added. You can also Add/Edit any Seller Account Details alongside making them Active/Inactive by clicking on the “Status” switch for any of the accounts listed. The Account Code IDs are provided so you could use them on the file imports.

eBay

For 247 CloudHub to be integrated with your eBay Seller Account(s) it is important that you first complete the Configure > Marketplace Accounts section successfully for each account individually.

It is a quick and simple process.Once complete the application will download all unshipped orders from each integrated Seller Account into the “Deliver” module for processing and allow you to manage and update your inventory.

In the Configure > Marketplace Accounts screen go to the Amazon tab and select “Add an eBay Marketplace Account”:

From here you will be taken to Step 1. On this screen give your eBay Account a name for your internal reference. This is what will be displayed as the name of the Seller Account on any report or dashboard shown within 247CloudHub. This field is not to be confused with your eBay User ID which is to be provided next.

The eBay User ID should be given exactly as per how you log into the main eBay site “My eBay” section.

You will also need to select your Country. Please note each eBay country will need to be added as a separate account reference. Once complete select “Next” to proceed to “Step 2”.

Click on the “Link my Account to eBay” button. Before you do this please ensure your Browser accepts popups from 247CloudHub otherwise the eBay Link window will not appear.

You will then be directed to eBay to input your User ID and Password.

elect “I Agree” allowing 247CloudHub access to your eBay Seller Account for orders and inventory integration purposes. It will then generate an integration token from eBay which is posted to the application. A message will appear confirming it was successful, select “OK”. The popup will then close and you will be taken back to 247CloudHub where you can select “Next” to proceed to Step 3.

Here simply click “Verify” to complete the link between 247CloudHub and your eBay Account.

Once this is complete you can click on the “You Can Proceed Now” button. This will take you to the “View Existing Marketplace Accounts” Summary tab. The screen lists all Seller Accounts and Countries added. You can also Add/Edit any Seller Account Details alongside making them Active/Inactive by clicking on the “Status” switch for any of the accounts listed.

Rakuten

In the Configure > Marketplace Accounts section of 247CloudHub, click on the Rakuten tab followed by the “Add Rakuten Marketplace Account” button.

You will then be taken to the following form where you will need to provide the details below:

  • Rakuten Account Name (as you would like it displayed on all reports and pages of 247CloudHub)
  • API Authentication Token (this is provided by your Rakuten account manager when launching using third party software).
  • Marketplace Identifier (again provided by your account manager it is a code which links your Rakuten account to a specific marketplace region).
  • Shop URL (the link to your Rakuten shop on the website)
  • Select Country (the location on Rakuten you will be listing and selling your items).

Finally click “Save” to create the link between your account and 247CloudHub.

FNAC

In the Configure > Marketplace Accounts section of 247CloudHub, click on the FNAC tab followed by the “Add FNAC Marketplace Account” button.

You will then be asked to provide the following details:

  • FNAC Store Name (as you would like it displayed on all reports and pages of 247CloudHub)
  • Partner ID (an exclusive number provided by your FNAC account manager that identifies your store/account)
  • Shop ID (an identification number, again given by your FNAC account manager that identifies your store).
  • Key – the authentication key given by FNAC to allow our application to submit and receive information.
  • Select Country – confirm the location you will be listing products to.

Finally click “Save” to create the link between your account and 247CloudHub.

CDiscount

In the Configure > Marketplace Accounts section of 247CloudHub, click on the CDiscounttab followed by the “Add CDiscount Marketplace Account” button.

You will then need to provide the following details:

  • CDiscount Store Name (as you would like it displayed on all reports and pages of 247CloudHub)
  • User Name (the user ID you use to log into your CDiscount marketplace account)
  • Password (the CDiscount account password)
  • CatalogID (provided by CDiscount directly upon signup and account creation).
  • PoolID (provided by CDiscount directly upon signup and account creation).
  • Select Country – the country you will be selling goods from.

TradeMe

In the Configure > Marketplace Accounts section of 247CloudHub, click on the TradeMe tab followed by the “AddTradeMe Marketplace Account” button.

Provide a TradeMe Account Name which will appear in all data for the account on 247CloudHub.

Click then on the “Generate Auth Token” button which will open a popup window prompting you to log into your TradeMe account.

Complete the pairing process on the TradeMe website. Upon completion return to 247CloudHub, select the country you are listing from, then click “Save” to complete.