Automate your CRM operations and delight customers every day
CONNECTED CUSTOMER EXPERIENCES
Leverage 247 Commerce's structured approach to ecommerce integration for a seamlessly connected customer experience enabled by your existing CRM system and processes.
We offer custom CRM implementations to streamline customer management initiatives, giving you a clear view of your sales funnel and capabilities to deliver superior customer support efficiently.
A personalized approach becomes easier to implement with a 360-degree view of customers’ activity. By tracking customer behaviour and preferences and segmenting your installed base, you can make more relevant offers to customers, and develop more efficient marketing campaigns. For example, merchants can launch an email campaign that includes first-order only coupons for potential customers, new product offerings for repeat customers, and win-back reminder emails for 'at-risk' customers.
STREAMING DATA ANALYSIS
The key to most digital transformation efforts is to harness insights from various types of data at the right time. But deploying a system that can rapidly analyse and act on data as it arrives into the system is a challenge.
Our solutions support multiple CRM systems and streaming data analysis services to provide real-time insights into your customer's online behaviour and shopping experience.
Rich, accurate customer data enables company’s to address improvements in use cases such as personalisation, merchandising, customer service and A/B testing for new features to improve user’s experiences.
ENHANCED SIGNAL PROCESSING
Product recommendations are poised to become even more accurate and helpful thanks to machine learning technologies. We'll see a move away from keyword-based recommendations to systems that factor in a wider range of signals, from product purchase histories to thematically and semantically related products and greater personalization of results based on consumers' shopping preferences.
Combining customer interactions on your web store with data from your ERP and CRM systems will powerfully enhance your customer profiles and improve your ability to personalise cross-selling and up-selling activities.
247 Commerce integrate ecommerce systems with most major CRM systems to give service representatives immediate access to customer data. No matter which channel a customer uses to contact you (request form, live chat, email, phone), your support team will have a single customer view of the data so they can address queries quickly and efficiently.
CRM SYSTEMS WE FREQUENTLY WORK WITH
247 Commerce can help boost your customer communication capabilities throughout your order lifecycle