eBay Marketplace Management: Order Management
In ecommerce, speed and human errors are two of the biggest hurdles to overcome – particularly when it comes to order management. Paper-based inventories and unnetworked software systems slow down the order process, and mistakes are often overlooked due to a lack of integration of data.
This is where a cloud-based inventory management system can help.
Because you can use profiles and templates to execute picks and dispatches, you can vastly increase the speed of your operations; and since all your data is available in the cloud, you can also see who has done what and when – meaning mistakes can be easily traced back to their source and rectified.
Comprising scanning, picking and shipping, an order management system controls all the essential steps of the dispatch stage of your eBay seller journey.
Warehouse scanning is crucial to any large-scale ecommerce operation. Whatever is scanned and picked, and eventually packed, can be fed into your inventory management system - meaning complete transparency of the order workflow.
Whether you use a USB barcode scanner or wireless model, scanning ensures that orders are accurately logged, while mispicks can be quickly spotted.
By integrating your eBay orders with a single cloud interface in this way, you can generate pick tickets for your warehouse team, safe in the knowledge that the order information they are working from is timely and correct.
After an order is processed, this is where it is picked and packed. Usually, this is carried out via picking lists which tell the operative where to find the relevant product within the warehouse to prepare it for dispatch.
With a standard inventory management system, you can print picking lists for either single or batch orders. But with a cloud-based inventory system, you can go even further: by accessing your inventory on a mobile device, you can save both time and money printing out picking lists.
You still need to print out delivery labels and packing slips of course. An inventory system allows you to do this for multiple orders all at once, as well as selecting from a drop-down menu which courier you’d like to use.
With an inventory system, you can save time by syncing your orders to your marketplace couriers. In this way, you can process your deliveries without signing into your ecommerce platform (e.g. Magento) or within eBay.
There are two ways to do this: you can either integrate your eBay listings with your inventory system, or you can input addresses manually. Either way, you have a single interface in which all the information is logged.
Another important feature is delivery ID tracking. Since eBay has now made delivery tracking mandatory, this is more important than ever to get right.
With a cloud-based inventory, you can scan delivery IDs direct into your system and then into eBay. You should also be able to see, at a glance, which orders have had tracking IDs entered and which haven’t.
Fulfilment by Amazon (FBA)
If you’re active on Amazon, your inventory management solution should allow you to complete eBay ordering via the Fulfilment by Amazon service.
This service is invaluable when it comes to fulfilling orders you otherwise wouldn’t have the time to prepare or the resources to deliver.
With FBA, you simply pass the item on to a nearby Amazon fulfilment warehouse. From there, the item(s) is packed and shipped on your behalf.
Essential for ensuring you never miss a sale across multiple listings, this is a feature every inventory management system should have – particularly if you are trading with limited access to warehousing.
Introducing 247 CloudHub
247 CloudHub is our bespoke cloud-based inventory management system. Ideal for retailers with multiple warehouses and complex stock management workflow, CloudHub enables you to control every aspect of your eBay business.
Featuring stock tracking, automated repricing and full supplier integration, payment processing and shipping – not just on eBay but on multiple online marketplaces – CloudHub consolidates all your inventory systems into a single integrated ecommerce solution.
Our SaaS solution integrates easily and seamlessly with ecommerce platforms like Magento, Shopify and BigCommerce to bring your entire online sales process together and helps simplify and automate core tasks.
Key Benefits of CloudHub:
- Intuitive, easy-to-use interface
- Rapid set up and easy onboarding process
- Continuous real-time inventory updates
- Sync stock between websites and marketplaces
- Eliminate repetitive order management tasks
- Display customer activity in a single view
- Fully control multichannel pricing
- Real-time reporting with bespoke filtering tools
Highly customisable and featuring modular architecture, CloudHub provides you with all the tools to rapidly scale your online operations across multiple websites and marketplaces. From key warehouse operations to stock and order fulfilment processes, CloudHub is the complete package.
Need to Talk?
If you want to demo CloudHub or discuss its features, please get in touch with us at: 0208 940 7011 or fill out our form here.